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Ordering Information

Screen Charges: $25.00 (G) for writing instruments per color.

Plate Charges: $25.00 (G) per color.

Less Than Minimum:  Please refer to product page.

Packaging: Bulk unless otherwise specified.  Please refer to product page. 

Bagging Options: 5 pen bag = .12(G) each, 10 pen bag = .10(G) each, 25 pen pag = .08(G) each, 50 pen bag = .05(G) each. 

Rush Services:  Contact customer service for cost and timing. 

Proofs: Digital (Virtual Proofs) are provided at no charge and should be printed without enlargement at the ACTUAL IMPRINT AREA SIZE, AND AT 100% SCALE. Artwork imprint position is approximate on Virtual and Paper Proofs. The exact artwork imprint location may be reviewed by requesting a Product Proof $25.00 (G).

Spec Samples: Available at EQP pricing for the pen, plus set up charge for imprint and shipping. 

Sample Policy: Random samples are shipped USPS unless otherwise requested.  MR Collections and Dr. Grip pen samples are available at EQP pricing plus shipping.  Please provide purchase order. 

Individual Personalization: Only available with MR Collections.  Minimum quantities apply.  Additional set-up charges include $3.00 on a (G) per pen. Provide all name list in MS Excel.

Change of Copy: Available for $7.50 (G). Minimum order quantity necessary for each imprint.

Production Time: After receipt of requested digital files, artwork approval and approval of credit please allow 3-5 days for repeat orders, 5-7 days for new orders and 10-15 days for orders requiring label imprints (IB2C, IB2P & IB2R).

Order Acceptance: All orders are binding upon the company only after acceptance by Pilot and notification by acknowledgment to the distributor. Order acknowledgment is sent upon approval of credit and not before.

Corrections and Cancellations: Changes and cancellations are subject to additional charges.

Return Policy: No merchandise will be accepted for return without prior written authorization from Pilot. Merchandise with an incorrect imprint due to our error will be replaced at no charge if returned. Pilot must be notified within 60 days from receipt of merchandise. Unauthorized returns will not be accepted and returned to sender.

Over/Under-Runs: Pilot reserves the right to invoice and ship 5% over/under the quantity ordered.

F.O.B: Jacksonville, FL

Split Shipments: $5.00 (G) per location plus actual freight.

Union Label: Not available.

Warranty: All merchandise sold by Pilot is unconditionally guaranteed to be free from defects in material and workmanship. Pilot will replace any material found to be defective.

Blank Merchandise: Pilot Promotional products does not ship blank merchandise.

Pricing: Every effort has been made to identify and project material cost. Due to the volatility of crude oil prices and the associated impact on raw material costs, we reserve the right to change catalog prices at any time without notice if necessary. If this is required, we will communicate the change I due course. We understand and regret the inconvenience this may cause you and your customers.
Proofing: Proofs are completed 1-2 days from order confirmation. Proofs are required on all orders. Your proof is a representation and may differ in size and color from the actual product.

Artwork Submissions: Due to small imprint areas, Pilot requires artwork standards for all submissions. Digital files that do not fall within these standards will require artwork modification to ensure legibility and printing quality. Pilot assumes no liability for non-compliance with brand standards if submitted files require modification.

Two-Color Imprinting: Two-Color imprints are possible, but tight color alignment is not. Pilot will evaluate individual artwork on a case-by-case basis for adherence to our two-color printing capabilities. Customer artwork that features precise registration of overlapping colors may not be accepted, and one-color imprinting will be recommended instead.

Artwork Standards:

  • Serif Fonts (Times Roman or equivalent) – CANNOT be less than 5pt. in size at 100% scale. It is STRONGLY recommended that all Serif text 7pt. and below be in a bod or heavy style. The fine detail of serifs will not reproduce when imprinting at this size. (Also see note on line weight below).
  • Sans Serif Fonts (Arial or equivalent) – Sans Serif text CANNOT be less than 5pt. in size at 100% scale.
  • Stroke/Line Weights/Letter Widths – Line weights below 3/8pt. (0.375pt.) WILL NOT REPRODUCE. It is recommended that all letter forms, strokes and spaces be a MINIMUM OF ½ pt. (0.5pi.) in width.

File Formats: To ensure accurate and predictable legibility and printing quality, Pilot requires that all artwork be provided digitally in vector format (Adobe Illustrator – any version, .AL, .EPS or .PDF). Bitmap/raster formats such as TIFF, JPEG, BMP and other will incur artwork charges to convert and/or re-create the artwork in Illustrator. Minimum of $25.00 artwork charge.
Artwork Charges: Digital (vector) files must be submitted with order. If total artwork cost is greater than $25.00 (X) written approval will be requested prior to production.

Media: E-mail, CD-ROM, or DVD. Please zip files before send via e-mail.

Catalog Images: Logos and other imprints shown in this catalog are for illustrative purposes only. They do not imply endorsement, nor are any items with these specific logos for sale to anyone other than parties expressly authorized by the owner of such designs. Product colors shown throughout this catalog may vary slightly from actual products due to inherent limitations in photography, file separations, offset printing and plastic molding processes.

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